Designation: Coordinator/Sr. Coordinator (L1 Troubleshooting)
Job Description
• Any Graduate with 50% marks
• Age limit of not more than 25 years
• Call logging, daily reports generation
• L1 support on calls and if unresolved allotting the same to the engineers and getting them closed.
Experience: 2-4 yrs
Qualification: Graduate and Hardware Diploma
Location: Head Office
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Designation: Desktop L1
Job Description
• Any Graduates with not less than 50% marks.
• Age limit of not more than 23 years.
• Providing L1 Technical & Remote support related to desktop, network, hardware or printer issues.
• Operating Systems (OS) & Antivirus installation / re-installation, upgrades and patches for desktops etc..
• Remote Call Closure within Norms, & proper follow-up (for AMC cases) with the client till closure.
• Prepare Daily, Weekly & Monthly report.
• Escalate the problem to the Technical Specialist & to Regional / National Team Lead(s) if not resolved.
Experience: 6 months-1yrs
Qualification: Graduate and Hardware Diploma
Location: PAN India
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Designation: Desktop L2
Job Description:
• Any Graduates with not less than 50% marks.
• Age limit of not more than 24 years
• Provide L2 support to the users, handle Remote support, taking backup & restoration.
• Installation, Configuration & troubleshooting problems related to Laptop Hardware, Application, printer, antivirus, updating Anti-Virus patches and OS.
• Configuration of Lotus Notes client setup, Outlook/ outlook Express.
• Perform system software and hardware maintenance, evaluate, test and integrate upgrades to operating systems, support software and applications.
Qualification: Graduate and Hardware Diploma
Location: Delhi/ NCR, PAN India
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Designation: Network L1
Job Description
• First level diagnosis and troubleshooting of all network breakdown calls & coordinate till call closure.
• responsible to produce utilization and network health reports periodically.
• Should prepare/maintain cabling diagrams, patch panel diagrams, proper back up of all active elements.
• update regular inventory and documentation to capture the network changes.
• Monitoring lease lines and backup links; Prepare regular reports
• Escalate call to L2 Team for invoking backup and further diagnosis.
Experience:2 + yrs
Location: PAN India
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Designation: Windows L1
Job Description
• First level administration of windows Servers including the daily checklists.
• Configuring the Print servers and resolving printing problems of the users.
• Installation of OS patches as and when required. Taking data backup.
• Diagnosing and rectifying any virus problems or server problems like system ‘hang’, hard disk crash, etc.
• Handling escalations.
Experience: 2+ yrs
Location: Delhi/ NCR
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Designation: Printer Engineer
Job Description
• Providing first level L2 support on Printer repair.
• Able to repair printer- Laser, Line, DMP, Plotter printer, Passbook etc.
• Can open full printer, diagnose problem, replace major parts (fuser assembly, pickup roller, paper sensor).
• Hammer assembly & paper/ character setting on Line printer.
• Training Engineers on Printers and other related upcoming technologies.
Experience: 5+yrs
Qualification: Graduate and Hardware Diploma
Location:Lucknow
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Designation: Trainee/Engineer/Sr. Engineer-Network Support
Job Description
• 24*7 support.
• Graduate technical/non technical graduate with hardware certification.
• RAID Server knowledge.
• Hardware knowledge, UPS functioning, anti virus usage, printers.
Experience: 0-2+yrs
Qualification: Graduate and Hardware Diploma
Location: Delhi/ NCR,PAN India basis.
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Designation: MIS Executive
Job description
• Excellent exposure on MS Office.
• Analysing daily reports and managing the MIS.
• Project Coordination.
Experience: 2-4 yrs
Location: Delhi/ NCR
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