Sysnet Field Services Page

About the service

Technology combined with automation and advanced analytics is used to provide increased productivity, reduced turnaround time (TAT) and go to market (GTM) - creating a gratifying and productive customer experience with added value creation for OEMs and customers.

Based on our experience in field operations, we are helping our customers with transformative gains in labor costs, performance and productivity.

Many times, you might have found the burden of maintenance and deployment on your IT team. If that is the case, Smart Field Services (SFS) can provide you access to industry expertise and retain responsibility for the functionality of the IT services and equipment of the service provider. Our IT field services experts handle on-site services and repairs for your company’s products, taking the weight off your IT team’s shoulders.

SYSNET handles on-site services and repairs for a wide range of products -

Assets in Management

Servers
Switches
Racks / Chassis
Storage
Routers
Firewalls
Load Balancers
Appliances
Tape Libraries
Cables

PCs
Laptop
Workstations
Tabs
Printer - all types
UPS
Copiers / Scanners
Battery
Monitors
All End User Devices

Voice Gateway
EPBX
IP Phones
Mobile Phones
Software Licenses
Cameras
Video Conference
Video Phone / POS
VSATS
Communication Equipment

The payoff? Getting hands-on post-warranty break-fix support to end clients through SLA-based annual maintenance contracts. Post-warranty support models include comprehensive maintenance with parts support, as well as on-call labor-only support. Not only this, OEMs also get product installation services to assist them to install products sold to their clients, as well as on-premise technology migration and upgrade assistance.

Warranty Support

Product Installation Services

Post Warranty Services (With Parts Support)

On Call Support

Deployments

Technology migration

Upgrade assistance

Replacements

Repairs

SYSNET’s Capabilities

Installing and configuring our way to a healthy and resilient IT system

Get our expert technician's aid in planning, designing, building, and deploying new systems and equipment. They partner with the information technology team to fix, implement, maintain, and document the IT ecosystems of their organization. They carry out precautionary maintenance for all computer systems and examine existing systems to determine solutions to improve efficiency and reliability.

Smarter workflows with Our Intelligent Service Management Approach

People

Logging calls through voice and email and automated call transfers
Field engineer tracking and communication in real time

Technology

Integrating with OEM, CRM and service management systems
Intelligence to prioritize client preferences
Parts management with end-to-end tracking

Process

Status and response management
Alert mechanisms and sensors to detect and communicate variations
Logistics management

SYSNET’s in-house application, Mobizone, developed and improved on continuous basis, is available for our clients.

Access

Field engineer access to resources for effective collaboration
Task progress tracker

Field engineer access to resources for effective collaboration
Task progress tracker
Engineer journey tracker with visual map based location in real time
Evaluate actions and gaps with map-based interface
Instructions in real time to field engineers

Tracking

Job assignment
Arrival on site, Time spent on job, Departure, Distance travelled Problem diagnosis and Solution implemented

Job assignment
Arrival on site, Time spent on job, Departure, Distance traveled
Problem diagnosis and Solution implemented
New parts used, Defective parts collected, Parts replaced
Analyze performance, Monitor deviations from standards

Using tech for our field operations

Automation

Schedule and dispatch
Route maps for destination

Schedule and dispatch
Route maps for destination
Minimize travel time
Complete assignments on priority/emergencies
Improve response and resolution

Demand

Forecast demand for service with AI and ML
Match demand

Forecast demand for service with AI and ML
Match demand
Ramp up to meet the timelines
Workforce availability on-demand on call

Workforce

Talent management
Regular training in partnerships with OEMs

Talent management
Regular training in partnerships with OEMs
High retention rate
Career development
Low-interest loans with finance partners for employees

Service

Focus on completing the task in one take
Reduce re-work and revisits

Focus on completing the task in one take
Reduce re-work and revisits
Ensure the right part availability
Fast turnaround time on service calls integrated with OEM service management tools

Cost

Reduce cost
Reduce wrong part dispatch

Reduce cost
Reduce wrong part dispatch
Increase efficiency
Reduce travel time
Reduce rework
Stock and spares at depots
Asset and inventory management

Customer Experience

Improve customer experience
Change field engineers' mindsets
Pan India support/dispatch model

Setting Expectations

Here’s a list of outcomes that you must expect when you work with the SYSNET team

Exceptional OEM Services

SYSNET ensures all OEM products front-lined by it comply with stringent SLA requirements and match the end user's requirements. From installation to warranty services, operating manpower, and management, we keep the line of communication linear and the quality of service, superior.

Operations & Maintenance

With Field Services, SYSNET enables organizations to focus on their core functions. Therefore, reducing the burden of dealing with multi-vendors for managing their IT and related assets on a 24x7 basis.

Why should you opt for SYSNET's Field Services?

Sysnet’s Field Service management comes with geolocation and GPS tracking features. This affords better visibility and control over field operations, thereby helping to improve engineer productivity and customer experience.

Field Services